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Processing time
The time we need to prepare an order for dispatch varies.
Estimated delivery times
North America: 1-5 business days
we'll do our best to meet these delivery estimates, but can't guarantee them. Actual delivery time will depend on the delivery method you choose. We are not responsible for delays in shipping caused by the carrier.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
* We only accept returns for items damaged during shipping (photos of the package and the damaged items must be provided for claims through the carrier). Please sample the desired fragrances to ensure complete satisfaction before buying a full bottle. Feel free to request 3 free samples to test fragrances that you are not familiar with or have never smelled before to prevent buying a fragrance that doesn't appeal to you.
Please contact us before submitting negative feedback if you have any problems with your order. We aim to provide exceptional customer service and hope that you will reach out to us with any issues so that we can prove this to you. We stand behind everything, even the items that we don't make ourselves. Let us know and we will be there for you no matter what.
Contact us within: 3 days of delivery and take pictures to document all damage to the packaging and it's contents for insurance claims.
Ship items back within: 7 days of delivery.
Request a cancellation within: 24 hours of purchase.
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns for:
Conditions of return: A replacement item will be issued for items found to be damaged during shipping, for all other approved returns, the buyer is responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
PRIVACY POLICY
Squirtz doesn't collect or share any of our customers public or private information and we do not process payment or collect payment/credit card information.
Copyright and Trademarks Disclaimer
SQUIRTZ EXCLUSIVE AROMATICS does not make any claim regarding the fragrances found on our website or that they were created and/or came from any specific manufacturer. The names, trademarks, and copyrights are properties of the compared/referenced manufacturers and/or their designers. Squirtz Exclusive Aromatics in no way has any affiliation with these manufacturers and/or their designers. We name our fragrances for comparison purposes only and to provide our customer with an idea of the scent profile. Squirtz Exclusive Aromatics does not endeavor to mislead or confuse any customer that our fragrances are created and/or from any specific manufacturers, brand or company. There is no intent to infringe on the Brand/manufacturers/designer's name and their trademark. We do not state that our fragrances oils are original, nor do we represent that the fragrance oils we carry are exact copies and each of our products vary from the original scent in many distinct ways. Any comparison, reference or mention of these brand names are made strictly for comparison purposes only. This Website has no affiliation to and is not associated or sponsored by any fragrance, brand or trademarked owner and their brands representative. Squirtz Exclusive Aromatics is not in violation of the ftc policy on comparative advertising found in the attatched link. FTC Policy for comparative advertising - https://www.ftc.gov/legal-library/browse/statement-policy-regarding-comparative-advertising
Frequently asked questions
Exclusive fragrances are created using high quality ingredients, which allows the fragrances to be similar to the desired fragrance only stronger. Basic fragrances use lower quality (sometimes synthetic) ingredients. Both are very good options and are sure to satisfy the average buyer and those with a highly trained nose.
The list is very extensive but I can make any fragrance that I am able to acquire a sample of. It is up to the customer to choose the quality of ingredients, size and the concentration. On some occasions a third party may be used to create the desired fragrance. Upon completion samples may be requested free of charge (shipping fees required) for your critiquing. Due to the large amount of request and ingredient availability some request may take longer to process, also a requests must have enough customer interest before any attempt to duplicate is made. Continue to check the most recent listing for updates.
Use the contact section of this website to request the desired fragrance refill and I will send an invoice for the cost plus shipping. Refills are always $5.00 cheaper then the listed price of each fragrance. Please don't purchase the fragrance and ask for it to be a refill.
New customers cannot submit request. While I can accept these requests, if there is not enough demand there is no guarantee that they will be attempted or listed. Due to the large amount of request already in production it may be over a month before we get to any newly accepted request so please continue to check back.
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